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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
56Voice Messaging Operations
Connecting Guests to the Voice Messaging
System
There are two ways you can connect guests to the Lucent INTUITY voice
messaging system:
■ You can connect the guests directly to the system, and the guests enter their
room number and password, or
■ For guests who call in using a rotary-dial telephone, you can enter the
guests’ room number and password before you transfer them to the voice
messaging system. This method is recommended only for callers with
rotary-dial telephones. Callers with touch-tone telephones should be
connected directly to the system.
!
SECURITY ALERT:
Attendants receiving requests for connection to the voice messaging system should
be trained to be on alert for unauthorized callers who may be trying to “hack” the
voice messaging system. Refer to BCS Product Security Handbook for additional
information.
To connect guests directly to the Lucent INTUITY voice messaging system to let
them enter their own room number and password, perform the following:
1. When guests call to retrieve their messages, ask the guests for their name
and room number.
2. Verify that the guest name and room number are valid.
3. Ask the guest to please hold while the call is transferred to the voice
messaging system.
4. Press the
START button at the attendant console or the TRANSFER button on a
backup telephone.
■ You hear dial tone as a new call appearance is selected.
■ The Split lamp goes on at the attendant console.
5. Enter the message retrieval number.
■ You hear ringback tone.
■ The display shows the number you are calling.
6. Press either the
RELEASE button from the attendant console or the TRANSFER
button from a backup telephone.
■ The guests are connected to the voice messaging system and can
now enter their room number and password to retrieve their
messages.