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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
2About This Document
Organization
This document is organized under the following major topics:
■ Hospitality Services Overview
■ Guest Operations
■ Console Operations (attendant and backup)
■ Voice Messaging Operations
■ Call Accounting Operations
■ Housekeeping Staff Operations
■ Administration Options
■ Reports
■ Guest Operations Artwork
Conventions
The following conventions are used in this document:
■ Unless specified otherwise, the term “switch” signifies the DEFINITY
®
ECS or GuestWorks.
■ The term “attendant console” signifies the Model 302B, 302C, or PC
console that is usually found at the front desk. The term “backup
telephone” signifies either a Model 6408D+, Model 6424D+,
Model 8410D, or Model 8434 telephone with attendant-type feature
buttons. Other multiappearance telephones can be used, but the preferred
models are the 6408D+, 6424D+, 8410D, or 8434.
■ Buttons you press on the console or backup telephone are shown as
follows:
RELEASE
The buttons shown in this document use label designations provided by
Lucent Technologies. Since the button labels can be customized for each
site, some button labeling may have different designations.
Some button labels, such as Serial Call, span two lines. Because of line
spacing in this document, they are shown across one line of text, such as
SERIAL CALL.
■ Administration command paths and options you enter in the administration
fields are shown as follows:
change system-parameters hospitality