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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
21Front Desk Operations
When the attendant console is in the day mode (the Night lamp is off), you cannot
answer overflow calls at the backup telephones until the number of calls waiting
in the attendant queue has reached an administered threshold. Until the threshold
is reached, the only indication the backup telephones receive that there are calls
waiting in queue is when the Attendant Queue Calls and the Attendant Queue
Time lamps go on. You can press the
ATTENDANT QUEUE TIME button to see how
many calls are waiting and how long the oldest call has been waiting, but you
cannot answer the call. The Attendant Queue Time lamp starts flashing when the
time in queue warning level has been reached (this is usually set for 15 seconds),
but you still cannot answer the call.
When the calls waiting in queue threshold has been reached, the backup
telephones will beep every 10 seconds as long as the number of calls waiting stays
above the threshold. You then can answer calls using the Trunk Answer Any
Station (TAAS) feature access code _____ or an automatic dialing button
administered with that feature access code. You can turn off the beeping by
pressing the
RINGER CUTOFF button.
When the attendant console is in the night mode (the Night lamp is on), all calls to
the attendant console immediately beep at the backup telephones and the
Attendant Queue Calls and the Attendant Queue Time lamps go on. You then can
answer calls using the TAAS feature access code _____ or an automatic dialing
button administered with that feature access code.
You also can install an external ringing device that sounds whenever the attendant
queue limit is reached and when calls can be answered with the TAAS feature
access code. Attendant Backup is an optional feature.
Check-In/Check-Out
Use the following procedures to check hotel guests in and out. If your switch has a
PMS that supports guest check-in and check-out, use this feature from the PMS,
not the attendant console. The only exception to this is if the link to the PMS is not
operational.