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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Contents
iii
Contents
Contents iii
Hospitality Operations 1
■ About This Document 1
Purpose 1
Organization 2
Conventions 2
Related Documents 4
Product Support 4
■ Hospitality Services Overview 5
Telephone Support 5
Guest Services 5
PMS Integration 6
Messaging Services 7
Flexibility 7
■ Guest Operations 8
Automatic Wakeup 8
Do Not Disturb 12
Emergency Access to the Attendant 13
Retrieving Messages 14
Dial by Name 19
■ Front Desk Operations 20
Attendant Backup 20
Check-In/Check-Out 21
Automatic Wakeup 25
Controlled Restrictions 38
Do Not Disturb 43
Message Waiting Notification 48
PMS Alarms 49
Call Accounting Alarms 49
Crisis Alert 49
Maid Status, Housekeeping Status, and
Room Occupancy 50
Recorded Announcements 52