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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
54Front Desk Operations
Automatic selection of DID numbers for a guest
In a non-Property Management System (PMS) environment, automatic selection
of DID numbers to a guest room allows a guest to have a phone number not
associated with their room number. This will be a 7- to 10-digit number for
outside callers; for calls inside the hotel, either the room/extension number or
the 2- to 5-digit DID number can be used.
To provide DID numbers to a guest in room 6001, perform the following:
1. Press the
CHECK-IN button on the console.
2. Enter the guest’s room number (6001) and press the
# button.
The following displays:
3. Press 9 (yes) or 6 (no).
If yes, the DID number is assigned on a first-in first-out (FIFO) basis. The
following displays:
Viewing and changing DID numbers
To view and change DID number, perform the following:
1. Press the
DID VIEW button. The following displays:
2. Enter the extension number you wish to view or change followed by the
#
button. The following displays:
3. If you are just checking the DID number, enter the 6 numbers.
4. If you want to change the DID number, enter 9 (yes). The next available
DID number displays:
5. Enter 9 (yes) repeatedly to step through the list of available DID numbers.
6. When the display shows the number you want to use, press the
# button.
The following displays:
CHECK IN - Ext:
DID?
CHECK IN COMPLETE:
DID= 6499
DID VIEW: EXT?
DID= CHANGE?
DID= 3900 CHANGE?
DID= 3901 CHANGE? DID VIEW DONE