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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
24Front Desk Operations
Suite Check-in
Suite Check-in allows you to have the switch automatically check-in more than
one phone with one check-in command (whether from your Property Management
System (PMS) or an on-switch check-in from an attendant).
When a room phone is checked in, the switch looks for a hunt-to extension
associated with that phone. If it finds one, the switch also checks in the phone
found in the hunt-to field. The switch also:
■ removes controlled outward restriction
■ adds the guest’s name to the phone record for that extension
■ stores the call coverage path
■ removes any Leave Word Calling (LWC) messages
■ marks the room as “occupied”
If the hunt-to (second or subsequent) phone has an extension in its hunt-to field,
that phone also is checked in. The switch continues checking in phone until it
meets a phone in the chain with a blank hunt-to field.
Your system manager programs this feature into your console to occur
automatically. Perform the regular check-in procedures described in ‘‘
Check-In’’
on page 22.
Station Hunt Before Coverage
Station Hunt Before Coverage provides that when a call is made to a busy phone,
the switch checks to see if there is a hunt-to phone assigned to the busy phone. If
there is, the switch tries to connect to the hunt-to phone before going to coverage.
If the hunt-to phone is busy too, the switch continues hunting down the hunt-to
chain. If all phone in the hunt-to chain are busy, the call goes to the principal’s
coverage.
Your system manager programs this feature into your console to occur
automatically.