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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
26Front Desk Operations
■ Customized announcements recorded on the Audichron recording device
which delivers sales pitches for various hotel functions with the wakeup
call. Audichron can be equipped with time and temperature circuitry which
enables the wakeup announcement to give the time and temperature.
Audichron uses all four ports on an Auxiliary Trunk circuit pack.
■ Silence; the least expensive. The telephone only rings and, when answered,
the guest hears silence. When setting up wakeup calls with silence, you do
not select or confirm an announcement number.
Wakeup calls ring at a guest’s room telephone for 30 seconds. The wakeup call is
repeated 3 times in 5-minute intervals if the guest does not answer the call. If the
guest does not answer their wakeup call, a lamp on the attendant console and the
backup telephones goes on. The attendant or backup telephone user presses the
FAILED WAKEUP button and the display shows the failed wakeup information. With
this notification, you can contact the guests to see if there are any problems since
they did not answer their wakeup call.
NOTE:
The FAILED WAKEUP button is administered as an Automatic Message
Waiting extension. All failed wakeups send a message to that
extension, and the lamp goes on at the attendant console or backup
telephone.
The Announcement circuit pack is the most flexible of all wakeup
announcements. With this type of announcement, it is possible for the attendant to
select from a variety of wakeup announcements. When the attendant enters a
wakeup time, he or she designates the appropriate message based on the time of
the wakeup call or the language required. The Announcement circuit pack has the
following recording time limit based on the sampling rate used:
■ 8 minutes, 32 seconds at 16 KHz
■ 4 minutes, 16 seconds at 32 KHz
■ 2 minutes, 8 seconds at 64 KHz.
The Announcement circuit pack also has the ability to operate in the repeat mode
where the message repeats for a fixed amount of time before the guest is
disconnected from the call. There is also a barge-in function where the wakeup
announcement is connected at the point where the message is currently playing,
without waiting to start at the beginning.