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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
8Guest Operations
Guest Operations
Guests can schedule wakeup calls for themselves, block unwanted incoming calls,
make emergency calls, and retrieve voice and FAX messages from their
extensions or from telephones outside of the property. The specific procedures
required for each of these features depends on the type of telephone or telephone
they are using. Room telephones should be supplied with instructions that apply to
them specifically; guests should never have to decide which kind of telephone
they have to select the appropriate procedure.
NOTE:
It is the responsibility of the property owner to provide these instructions in
something similar to a Guest Services Handbook or on a user card that is
placed next to the room telephone. Refer to ‘‘
Guest Operations Artwork’’ on
page 76 for some examples of what can be provided to your guests.
Automatic Wakeup
Guests can enter their own wakeup times, but the operation is different depending
on whether you have a Speech Synthesizer circuit pack installed in your switch:
■ With a Speech Synthesizer circuit pack, guests can enter 1 wakeup call
using the voice prompts of the circuit pack.
■ If Speech Synthesizer circuit pack is not installed in your switch, guests
can enter 1 or 2 wakeup calls using the standard call progress tones to
prompt them through the process (for example, dial tone and confirmation
tone). For this operation, your switch must have the Dual Wakeup and
Wakeup Activation via Tones features enabled.
With Speech Synthesizer
Provide the following procedures to your guests to activate and deactivate a
wakeup call.
NOTE:
Guests cannot enter 2 wakeup calls when using the Speech Synthesizer
circuit pack. Only attendants can enter 2 wakeup calls with this
configuration.