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GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723
Issue 6
December 1999
Hospitality Operations
25Front Desk Operations
Automatic Wakeup
Wakeup calls can be activated by guests from their own rooms or from the front
desk using the attendant console or a backup telephone. Depending on how the
system is administered, you can set up a single wakeup request, two wakeup
requests, daily repeated requests, or a special VIP request.
Guest activation of wakeup calls is allowed under 2 conditions:
■ If the switch has a Speech Synthesizer circuit pack, guests are allowed to
activate 1 wakeup call. The Speech Synthesizer circuit pack uses voice
prompts to guide the guest through the steps required to activate or cancel a
wakeup call.
■ If the switch does not have a Speech Synthesizer circuit pack, the guests
can use the Wakeup Activation via Tones feature to activate and cancel
their wakeup calls. If the Dual Wakeup feature is enabled, guests can create
two wakeup calls. Guests cannot activate a Daily Wakeup or a VIP
Wakeup.
Refer to ‘‘Automatic Wakeup’’ on page 8
for guest procedures related to
Automatic Wakeup.
Activation of wakeup calls from the attendant console is done the same way
regardless if the switch has a Speech Synthesizer circuit pack. These procedures
start on page 27
.
Depending on your switch and software, the switch can place up to 950 wakeup
calls in one 15-minute interval, and there can be a total of 15,000 wakeup requests
at one time. (Refer to the DEFINITY ECS System Description for further
information.) The switch delivers a wakeup call every 2 seconds. For example, if
many guests select 6:00 a.m. for a wakeup call, some of the wakeup calls will
arrive after 6:00 a.m.
Once a wakeup call is requested, there are several ways the wakeup call can be
delivered:
■ The Speech Synthesizer circuit pack, where the wakeup message depends
on the time of day.
■ The Announcement circuit pack, which provides customized wakeup
messages. The messages can range from very simple to a complete sales
message in various languages.
■ Music on hold, where the guest hears music when the wakeup call is made,
but hears no other special message.