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Solving Problems with Printing Quality116
There are
toner
smudges or
residual
images.
Toner cartridge misinstalled
or defective.
If the toner smudges are on only the front of the page:
Remove the toner cartridges and gently rock them five
or six times to redistribute the toner. Then, reinstall the
cartridges.
One or more toner cartridges may be defective. Check
the toner cartridges. Install new ones, if necessary.
The image transfer roller
needs cleaning.
If toner smudges are on the front
and
back of the page:
Open the printer front cover once and close it again to
clean the image transfer roller.
There are
dark spots on
the image.
The fuser oil roller is dirty or
worn.
Remove the fuser oil roller and check the roller surface.
If it is very dirty, replace it.
The transfer belt is defective. Remove the transfer belt and check for damage.
If necessary, replace it.
There are
toner
smudges on
the back side
of the page
(whether or
not it has
been
duplexed).
The paper transport rollers
may be dirty.
Clean the paper transport, pressure, and fuser oil rollers.
Check the transport roller. If necessary, replace it.
The media path is dirty with
toner.
Print several blank sheets and the excess toner should
disappear.
The fuser oil roller is dirty or
worn.
Remove the fuser oil roller and check the roller surface for
dirt or worn places. If necessary, replace the fuser oil roller.
The toner cartridge is
defective.
Remove the toner cartridge and check for damage.
If necessary, replace it.
The OPC drum cartridge is
defective.
Remove the OPC drum cartridge and check for damage.
If the cartridge is damaged, replace the entire drum kit.
The fuser unit is defective. Replace the fuser unit.
Symptom Cause Solution