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Introduction90
Introduction
This chapter provides information to aid you in resolving printer problems you may
encounter, or at least guide you to the proper sources for help.
Printing a Sample Page
Print a sample page to verify the printer is printing correctly.
Preventing Media Jams
Press Key (Until) Display Reads
Online IDLE (and online LED is off)
Menu LANGUAGE
Next ( )
SAMPLE PAGE
Select *YES
Select IDLE (and online LED is on)
Make sure that... Avoid...
Media matches the printer specifications Media that is folded, wrinkled, or excessively curled
Media is flat, especially on the leading edge Double feeding (
remove the media and fan the
sheets—they may be sticking together
)
The printer is on a hard, flat, level surface Fanning transparencies since this causes static
You have the correct media type selected if
you’re printing on envelopes, labels, thick
stock, or transparencies
Loading more than one type/size/weight of media in a
tray at the same time
You store media in a dry location away from
moisture and humidity
Overfilling the media
input
trays
You always adjust the media width regula-
tion guides in the multipurpose tray
after
inserting the media (
a guide that is not
properly adjusted can cause poor print
quality, paper jams, or printer damage)
Allowing the
output
tray to overfill (
the face-down
output tray has a 500-sheet capacity—jamming may
occur if you allow media to accumulate more than
500 sheets at a time
)