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Technical Support Form
Photocopy this form and update it each time you make changes to your software or hardware, and use
the completed copy of this form as a reference for your current configuration. Completing this form
accurately before contacting National Instruments for technical support helps our applications
engineers answer your questions more efficiently.
If you are using any National Instruments hardware or software products related to this problem,
include the configuration forms from their user manuals. Include additional pages if necessary.
Name __________________________________________________________________________
Company _______________________________________________________________________
Address ________________________________________________________________________
_______________________________________________________________________________
Fax ( ___ ) ________________Phone ( ___ ) __________________________________________
Computer brand____________ Model ___________________Processor _____________________
Operating system (include version number) ____________________________________________
Clock speed ______MHz RAM _____MB Display adapter __________________________
Mouse ___yes ___no Other adapters installed_______________________________________
Hard disk capacity _____MB Brand_________________________________________________
Instruments used _________________________________________________________________
_______________________________________________________________________________
National Instruments hardware product model_____________ Revision ____________________
Configuration ___________________________________________________________________
National Instruments software product___________________ Version _____________________
Configuration ___________________________________________________________________
The problem is: __________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
List any error messages: ___________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
The following steps reproduce the problem: ___________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
User.book Page 3 Tuesday, April 14, 1998 10:20 AM