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5-1
Chapter 5 Troubleshooting
Introduction
In the event your NCR 5992 is not working properly, you should first
consult the following troubleshooting tables. Find the problem you are
experiencing in the
Problem
column, perform (in sequence) each of the
actions in the
Solution
column.
Note: If all solutions have been tried and you are still experiencing
problems, contact
NCR Help Desk
to make arrangements for the unit to
be shipped back for repair.
Simple Troubleshooting Guide
PROBLEM SOLUTION
The Card
Reader does
not seem to
work
properly.
Make sure that the magnetic stripe on the card is facing the NCR 5992
graphical display screen when sliding the card through the reader.
Swipe the card at a faster or slower
steady
speed.
Swipe the card in the reverse direction (i.e., if swiping the card from right
to left, try swiping from left to right).
Inspect the magnetic stripe on the card, making sure it is not scratched or
badly worn.
If you have another working NCR 5992 unit, try reading the card on that
unit to determine if the problem is with the unit or with the card.
The NCR
5992 is not
working.
Make sure the NCR 5992 Connector (MiniDIN 9) is fully inserted into the
back of the unit.
Unplug the unit and plug it back in.
If you have another working NCR 5992 unit, swap the units to determine
if the problem is with the unit, cable, register, or power supply.