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5-4 Chapter 5 Troubleshooting
Indication Action
D
isplay doesn't track
the stylus.
Improper calibration. Perform
stylus/digitizer test.
Stylus failure. Replace stylus.
5992 failure. Try another 5992.
Contact the NCR
Support Center.
MSR did not read
card.
Card not run through
properly.
Run card through with
the magnetic stripe
down and facing the
front of the 5992.
Bad card. Try another card.
Wrong MSR
configuration.
Perform MSR test in
5
992 diagnostics mode.
MSR not enabled. Send "Activate MSR"
command from host
5992 failure. Try another 5992.
Contact the NCR
Support Center.
5992 does
not respond to host
commands.
Improper cable
connections.
Check all cable
connections.
Wrong communication
speed setting.
Initiate power-up
diagnostics and send
two messages from the
host.
Interface cable failure. Replace or repair the
cable.
5992 failure. Try another 5992.
Contact the NCR
Support Center.