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28 Product description
553-3001-358/555-4001-135 Standard 02.00 July 2006
The ICB uses ACD features to route external incoming trunk and local
line conferees to their appropriate conferences. The ACD features
provide queuing, chairperson features, and event reporting for each
conference.
The ACD features used by the ICB card provide the following:
• easy software configuration
• incoming calls, announcement on arrival, call management, and
reporting queues
• operational statistics reports
• enhanced call routing
Figure 3 shows the call routing for three conferences and shows the
conference chairperson access DN for each conference. The figure
also shows the ACD DN for the ACD queue that controls the path of all
ports on an ICB card. The right-hand side of the figure shows the
distribution of ICB ports as ACD agents.