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38 Engineering guidelines
553-3001-358/555-4001-135 Standard 02.00 July 2006
• Option 81, 81C
• SL-1 systems with IPE upgrade (NT and XT)
CS 1000
ICB Release 4 is compatible with all CS 1000 systems.
CS 2100/Meridian SL-100 system compatibility
ICB Release 4 is compatible with all CS 2100/Meridian SL-100 system
configurations.
Automatic call distribution resource allocation
The ACD function routes incoming calls to the ICB, where each ICB
port operates as an ACD agent. All ICB ports are part of the same ACD
queue and operate as a pool of ports with equal status. The system
identifies the ACD queue with an ACD DN that handles the connection
of conferees (ACD agents) to the appropriate conference.
ACD resources must be reviewed in the Incremental Software
Management (ISM) of the customer configuration, if applicable. Each
ICB port represents an ACD agent that uses a Terminal Number
(TN)/Line Equipment Number (LEN) from the system resources.
The configuration DN and the corresponding TNs on the CS 1000, or
LENs on the CS 2100/Meridian SL-100, are system resources. The
system resources allocated to the ICB must be subtracted from the
overall system resources and cannot be used for any other application,
as long as they are assigned for ICB use.
Note: If a customer uses Agent ID and the direct meeting access
method, the agent IDs must be consecutive (for example, 00-31).
Each ICB card, using the direct meeting access method, requires the
following:
• One ACD group for each ICB card.
• Assign ACD agent TNs/LENs and corresponding M2616 digital
sets. Each configured ICB port appears as an M2616 digital set of
an ACD agent. The number of TNs/LENs is equal to the maximum
number of ports provided by the ICB card. For an ICB with 32 ports
active, the configuration requires 32 TNs/LENs. TNs/LENs require
32 DNs for the ACD incalls key and 32 DNs for the secondary
directory number (SDN) key (Key 2).