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Executive Series 2426 Printer Family User’s Guide
Troubleshooting • 547
USB Problems
Cannot configure for USB connection
NOTE
• Windows 95 and NT 4.0 do not support USB.
• Windows 98 upgraded from Windows 95 may not support
USB.
• Windows 98 original installation and Windows Me, 2000,
and XP all support USB.
Possible cause Remedy
Computer does not
support USB
interface.
Check if there is a USB controller in the Windows device
manager.
USB cable does not
meet specifications.
Use USB cable to specification Ver.1.1.
Interface is disabled. Check that USB interface is set to Enable.
Configuration
procedure was not
correctly followed or
cancelled.
Configure again from the beginning.
USB cable is
disconnected or
faulty.
Reconnect or try another cable.
A USB hub is being
used.
The printer cannot be used with a USB hub. Connect the
printer and computer directly.