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11. Help
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For assistance, please visit http://www.panasonic.com/help
11.3.2 Printing problems
I forgot the password for
feature programming via
remote operation.
L You may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 57). When
required to enter the current password, enter “0101” instead.
Problem Cause & Solution
I cannot print in
monochrome.
OR
I cannot print in color.
L When using the unit as a printer, change the color mode from the [Quality]
tab (page 29).
L When printing on envelopes, even if you press {Black}/{Color}, the printing
color will follow the color mode setting.
L When using the unit as a printer;
– select the monochrome printer driver to print in monochrome.
– select the color printer driver to print in color.
L When using the unit as a copier;
–press {Black} to copy in monochrome.
–press {Color} to copy in color.
L When using the unit as a fax, sending/receiving color faxes is not possible.
L One or more color toner cartridge(s) is empty. Replace the toner cartridge
according to the displayed message. Even if cyan, magenta, yellow is
empty, you can still print in monochrome.
Color printing is too dark or
too light.
L Change the color calibration (page 76).
Vertical, white lines appear
on the printed documents.
L The drum cartridge may be the cause. Print the color test, then the printer
test pages to clean the drum cartridge (feature #480 on page 104).
The printing quality is poor
(e.g. has smudges, blurred
points or lines).
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with a cotton and/or fiber content that is over
20 %, such as letterhead or resume paper.
L The recording paper is too damp. Use new paper.
I changed the recording
paper, but the printing quality
is still poor.
L The glass or rollers are dirty with correction fluid, etc. Clean them (page
101, 102). Please do not insert a document before correction fluid has dried
completely.
L The paper chute is dirty with toner, etc. Clean it (page 103).
L The toner save mode of feature #482 is ON (page 59).
L The unit may not be the cause. Print the printer test list to find out the
problem (page 104).
A blank sheet is ejected. L You placed the document facing the wrong way when using the copier.
L The other party placed the document in their fax machine the wrong way.
Check with the other party.
Problem Cause & Solution
ABC