Filter
Top Products
C2904M-B (2/05) 81
PRODUCT WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or work-
manship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
• Five years on FT/FR8000 Series fiber optic products and the following fixed camera models:
CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and CC3651H-2X.
• Three years on all other fixed camera models (including Camclosure
®
Integrated Camera
Systems) and Genex
®
Series (multiplexers, server, and keyboard).
•Two years on all standard motorized or fixed focal length lenses.
•Two years on Legacy
®
, CM6700/CM6800/CM8500/CM9500/CM9700 Series Matrix, DF5 and
DF8 Series Fixed Dome products.
•Two years on Spectra
®
, Esprit
®
, and PS20 Scanners, including when used in continuous motion
applications.
•Two years on Esprit
®
and WW5700 Series window wiper (excluding wiper blades).
•Eighteen months on DX Series digital video recorders and NVR300 Series network video
recorders.months on DX Series digital video recorders, NVR300 Series network video record-
ers, and all Endura
™
Series distributed network-based video products.
• One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered
for a period of six months.
• Six months on all pan and tilts, scanners or preset lenses used in continuous motion applica-
tions (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment.
All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs
made necessary by reason of misuse, alteration, normal wear, or accident are not covered under
this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the
specific use or application made of the Products. Pelco’s liability for any claim, whether based on
breach of contract, negligence, infringement of any rights of any party or product liability, relating
to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event
will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss
of profit and claims of third parties) however caused, whether by the negligence of Pelco or other-
wise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have addi-
tional rights, which are subject to variation from state to state.
REVISION HISTORY
Manual # Date Comments
C2904M 4/03 Original version.
C2904M-A 7/03 Added additional safeguards and warnings. Added note that unit needs to be rebooted after changing the IP address, subnet mask, or gateway IP address. Revised
specifications to reflect stereo jacks rather than RCA phone jacks for audio.
C2904M-B 2/05 Changed pages 22 and 23 to instruct the installer to use the four supplied small screws from the rack mount kit to attach the brackets to the unit(s).
Pelco, the Pelco logo, Spectra, Genex, Esprit, Camclosure, Legacy, Coaxitron, and System 9760 are registered trademarks of Pelco.
Windows is a registered trademark of Microsoft Corporation.
PelcoNet and System 9740 are trademarks of Pelco.
Windows, DirectX, and ActiveX are registered trademarks of Microsoft Corporation in the United States and/or other countries.
Pentium 4 is a registered trademark of Intel Corporation.
NVIDIA is a registered trademark of NVIDIA Corporation.
ATI RADEON is a trademark of ATI Technologies Inc. © Copyright 2005, Pelco.
Parhelia is a trademark of Matrox Technologies Inc. All rights reserved.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to
obtain a Repair Authorization number (RA), and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty
conditions stated above, please include a written explanation with the product when returned.
Method of return shipment shall be the same or equal to the method by which the item was
received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800)
289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit,
and RA number if returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number
and freight should be prepaid. Ship to the appropriate address below.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed to
return goods to the USA, you may do one of the following:
If the goods are to be sent by a COURIER SERVICE, send the goods to:
Pelco
3500 Pelco Way
Clovis, CA 93612-5699 USA
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:
Pelco c/o Expeditors
473 Eccles Avenue
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933