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Q: The viewer loads correctly, and no message occurs indicating that a problem has
occurred, but no video is visible for the VersaCam's own built-in CCD camera. What
could the problem be?
o A: (For VersaCam IC-4 and IC-R20 models with external camera input)
Since no error or "loading" message is visible, it is likely that the video from the
VersaCam's internal CCD module is not being transmitted, but rather, that of an
unused external video input. Therefore, one possibility (for multi-input VersaCam
models) is that you have selected the external video source for Channel 0 to which no
camera is attached. Note that Channel 0 can be used either for the 1st BNC input or
the internal CCD on models so equipped. In the VersaCam setup program or
administrator's page, you can access "System Configuration". At the bottom of the
page, there is a menu item "Attached CAM#1" by means of which you can select
either the video source "Ch0(Internal)" for the internal CCD or "Ch1(External)" for an
external CCTV camera. To see video from the VersaCam's internal CCD module, you
should select "Ch0(Internal)". "Ch1(External)" should be selected only to see video
from an external CCD camera that is connected to the first external BNC video port on
the rear of the VersaCam BNC, depending upon the camera model.
A second possibility is that you have not activated the internal CCD module. To
activate the internal CCD module, in the VersaCam setup program or VersaCam
administrator's page, access "Video Configuration". At the top of the page, there is a
menu of "Select Video Channel". At the menu you select "Ch#0(Internal)", and at the
next menu of "Video Input Control" you select "Enable". This process determines
whether to permit video from the internal CCD or not.
The last possibility is that you have enabled external channels to which no external
cameras are connected. To use external cameras, you should connect external RS170
type CCTV cameras to BNC ports (or DB-15 port) in the rear of VersaCam, and
activate them from the VersaCam setup program or administrator's page. If you do not
activate channels that are connected to external ports, their video will not be seen. If
you activate channels for external cameras without connecting them to their ports, all
video signals on the browser page may be influenced due to the lack of proper
termination of the port. The video may be seen dimly or in B/W mode.
o A: (For all VersaCam IC Series models)
In the event that the video from external cameras is not seen, one cause may be that
you have not activated the channel(s) for external CCD cameras. In VersaCam IC
Series setup program or administrator's page, access the configuration page for
"Video". At the top of the page, there is a menu "Select Video Channel". At this menu,
you may select the channel(s) for which you plan to connect external CCTV cameras.
In the next menu, "Video Input Control", you must select "Enable". This process is to
determine whether to enable transmission of video for the external camera(s).
(For VersaCam IC Series models with external camera input)
It is also possible that a BNC cable is not connected properly between the external
CCTV camera and the VersaCam. Though the cable is connected physically, there still
is a possibility of a broken or unstable connection between the VersaCam and an
external CCTV camera. In this event, the user may see poor quality video or no video
VersaCam IC-360 User’s Guide
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