Filter
Top Products
10-2 SV60890 Rev. G
10 • Troubleshooting
How to
Troubleshoot
your DM Series™
Digital Mailing
System
This chapter contains a list of problems you may encounter while using
your DM Series™ System.
Review the problems and if you are unable to find a solution, call the Help
Desk or you can schedule a request for service at our web site. Refer to
the Pitney Bowes Contact Information List at the front of this guide for the
phone number of the Help Desk and the web site addresses.
Envelope Sealing Problems
Description Possible Causes Solution
Envelope(s) not sealing
or not sealing properly
No E-Z Seal® Sealing Solution in
the bottle, or bottle is placed incor-
rectly.
Remove the E-Z Seal® solution bottle and
refill or reposition the bottle.
Refer to the E-Z Seal® Maintenance section
in Chapter 9 of this guide.
Moistener brush is dirty or worn. Replace or clean the moistener brush. Refer
to the Cleaning or Replacing the Moistener
Brush section in Chapter 9 of this guide.
Envelopes are not positioned on
the feed deck correctly, or side
guide is out too far.
Place envelopes with the flap down on the
feed deck against the rear wall as shown
here. Push the side guide close to the
envelope or stack of envelopes but not to
the point where it is touching the envelopes.
Leave about 1/16" clearance (the thickness
of a dime).
Side guide
Envelope flap dimensions are not
within the acceptable range.
Use envelopes with flap depths between 1"
and 3" (25.4 mm and 76.2 mm).
Flap Depth