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10-4 SV60890 Rev. G
10 • Troubleshooting
Envelope Feeding Problems
Description Possible Causes Solution
Envelope(s) getting
jammed
Envelopes are too thick or thin for
the feeder adjustment setting.
Adjust the thickness adjustment knob to
correspond to the envelope thickness. For
thicker pieces of mail (3/8" to 5/8"), or mail
containing several inserts, use the thick
mail setting. For mail containing only single
inserts, or for postcards, use the normal mail
setting.
Thick Mail
Setting
Normal Mail
Setting
Trying to feed presealed envelopes
with the seal mode set to Sealer
On.
Press the Seal key from the control panel
and select Sealer Off.
You are using envelopes that have
dimensions that are outside the
acceptable ranges.
Refer to the Specifications section in Chap-
ter 2 of this guide for the acceptable enve-
lope dimensions.
To clear a jam in the feed deck:
1. Lift the feeder cover.
2. Pull up on the top release jam lever.
3. Lift up the lower release lever.
4. Release the envelope as shown in the
figure below:
Top Release
Jam Lever
Lower
Release
Lever