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SV60890 Rev. G 10-3
DM500™ and DM550™ Digital Mailing System Operating Guide
Envelope Feeding Problems
Description Possible Causes Solution
More than one envelope
is feeding
Too many envelopes are on the
feed deck; envelopes are not
stacked properly on the feed deck.
Remove some of the envelope and test with
a smaller stack.
Slant the envelopes slightly to the left
(shingled).
Shingled
Feeder adjustment setting is
incorrect.
Adjust the thickness adjustment knob to
correspond to the envelope thickness. For
thicker pieces of mail (3/8" to 5/8"), or mail
containing several inserts, use the thick
mail setting. For mail containing only single
inserts, or for postcards, use the normal mail
setting.
Thick Mail
Setting
Normal Mail
Setting