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10-8 SV60890 Rev. G
10 • Troubleshooting
Problems Adding Postage to Your Postage Meter
Description Possible Causes Solution
Refill operation fails
when IntelliLink® Con-
trol Center is on or off
the mailing system
Phone line is not connected to an
analog line or is loose.
Reconnect the phone line to the back of the
IntelliLink® Control Center.
Phone cord is damaged. Check phone cord for damage (cuts or
crimps) and replace if necessary.
Problem with the phone line. Test the main phone outlet and repair if
necessary.
You are using the wrong Postage
By Phone® Meter Payment
System telephone number.
Contact the Help Desk for correct number.
Refer to the Pitney Bowes Contact Informa-
tion List in this guide for the phone number
of the Help Desk.
The Help Desk may also provide you with a
local number to use for Postage By Phone®
System.
To change the Postage By Phone® System
number, refer to Phone/Network Set Up: PB
Phone # section in Chapter 5 of this guide.
Refill amount exceeds the funds in
your account.
Check your account balance. Refer to the
section Checking Your Postage By Phone®
Meter Payment System Account in Chapter
6 of this guide.
Display Problems
Display is blank after
moving the IntelliLink®
Control Panel
There is no power to the
IntelliLink® Control Center.
1. Make sure the AC adapter is plugged
into the back of the control center.
2. Test the outlet to make sure it has power.
3. If the problem persists, call the Help
Desk. Refer to the Pitney Bowes Contact
Information List in this guide.
Unable to access dis-
play, or keyboard does
not respond.
This may be a system error. Call the Help Desk. Refer to the Pitney
Bowes Contact Information List in this guide
for the phone number.
Difficult to read the
display
You need to adjust the display
contrast.
Adjust the display contrast; refer to Adjust-
ing the Display Contrast and Volume Control
section in Chapter 5 in this guide.
If the problem persists, call the Help Desk.
Refer to the Pitney Bowes Contact Informa-
tion List in this guide.