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SV60890 Rev. G 10-5
DM500™ and DM550™ Digital Mailing System Operating Guide
Envelope Feeding Problems
Description Possible Causes Solution
Envelope(s) getting
jammed
(continued)
To clear a jam in the feed deck :
(continued)
5. Depending oh how badly the envelope is
damaged, you may need to replace it.
6. Make sure the feed deck is clear and the
jam release levers are down.
7. To continue processing mail, close the
cover and select Start to continue from
the display.
To clear a jam in the transport deck:
1. Pull out on the transport release knob.
2. Remove the envelope.
3. If the jam occurred before the system
applied postage to the envelope, the
system will now print the postage on
a tape. Apply the postage tape to the
envelope.
4. Push the transport deck back up until it
snaps into position.
5. Make sure the transport deck is level
with the feed deck.
6. Run a test pattern to make sure the
printhead is not damaged. Refer to Print-
ing a Test Pattern in Chapter 9 in this
guide.
Transport Deck
Transport Release
Knob