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10-2
10 • Troubleshooting
SV61983 Rev. G
Error Messages
Message Description Action
Connection Lost Connection made but lost
before transaction com-
pleted.
Press Clear/Back (C); try
again in a few minutes.
If problem persists call
Pitney Bowes (see Pitney
Bowes Contact List at the
start of this guide).
Inspection Due
Inspection Re-
quired
This message displays if
a refill has not been per-
formed in 90 days. After
120 days, postage cannot
be printed until a refill/or
balance check.
Perform a refill procedure
or check amount avail-
able to download.
No dial tone Analog phone line not con-
nected to machine.
Connect analog phone
line to machine.
Not Enough
Funds
Insufficient postage. Post-
age amount exceeds
maximum funds available
in system.
Select a lower postage
amount. Perform a funds
refill to add funds to the
system.
Refill failed: xxxx.
Contact Pitney
Bowes.
A failure occurred during
a refill.
Call Pitney Bowes (see
Pitney Bowes Contact
List at the start of this
guide).
Refill Too High Refill amount entered is
more than the maximum
the machine will allow.
Press Clear/Back (C).
Repeat refill procedure
with a smaller postage
amount.
Error P20XX
Error P21XX
Error E25XX
Error E22XX
Printer fault
P2BXX
Meter error codes without
descriptions
Press Clear/Back (C).
If nothing happens in 5
seconds, turn off ma-
chine; wait 15 seconds,
and then turn on ma-
chine. If problem per-
sists, call Pitney Bowes
(see Pitney Bowes Con-
tact List at the start of
this guide).