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10-4
10 • Troubleshooting
SV61983 Rev. G
Problems Connecting to Data Center via Analog Line
Symptom Solution
Improper phone
line or phone line
not connected to
machine
• Make sure you've connected your mailing system
to a dedicated an a log phone line (the same type
you connect your home phone to). If you are
using a DSL line, you should use a DSL filter ob-
tained from your DSL provider.
• Verify that the phone line has a dial tone.
• Make sure the phone line con nec tors are firmly
seated in their re cep ta cles.
• Try using the alternate method of communicating
to the Data Center via the Internet (see Chapter 6,
Adding Postage/Connecting to the Data Center).
Incorrect setup of
system options
Go to the Chapter 6, System Settings, and check
the following:
• Does your phone system require you to dial a
pre fix number to get an out side phone line? Make
sure to include this in the setup if needed.
• Is the dial method correct? You have to tell the
machine if your phone uses a pulse or tone for
di al ing.
Problems Connecting to Data Center via PC Meter
Connect Desktop Application
Refer to the Troubleshooting section in Appendix A - PC Meter Con-
nect Desktop Application.