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Appendix B - Active Alarms
Polycom®, Inc. 643
Security mode failed. Certificate not
yet valid.
Security mode failed. Error in
certificate file.
Service Request failed
SIP registrations limit reached SIP registrations limit reached.
SIP TLS: Certificate has expired The current TLS certificate files have expired and must be replaced with
new files.
SIP TLS: Certificate is about to expire The current TLS certificate files will expire shortly and will have to be
replaced to ensure the communication with the OCS.
SIP TLS: Certificate subject name is
not valid or DNS failed to resolve this
name
This alarm is displayed if the name of the Collaboration Server in the
certificate file is different from the FQDN name defined in the OCS.
SIP TLS: Failed to load or verify
certificate files
This alarm indicates that the certificate files required for SIP TLS could
not be loaded to the Collaboration Server. Possible causes are:
• Incorrect certificate file name. Only files with the following names can
be loaded to the system: rootCA.pem, pkey.pem, cert.pem and
certPassword.txt
• Wrong certificate file type. Only files of the following types can be
loaded to the system: rootCA.pem, pkey.pem and cert.pem and
certPassword.txt
• The contents of the certificate file does not match the system
parameters
SIP TLS: Registration handshake
failure
This alarm indicates a mismatch between the security protocols of the
OCS and the Collaboration Server, preventing the Registration of the
Collaboration Server to the OCS.
SIP TLS: Registration server not
responding
This alarm is displayed when the Collaboration Server does not receive a
response from the OCS to the registration request in the expected time
frame. Possible causes are:
• The Collaboration Server FQDN name is not defined in the OCS pool,
or is defined incorrectly.
• The time frame for the expected response was too short and it will be
updated with the next data refresh. The alarm may be cleared
automatically the next time the data is refreshed.
• The Collaboration Server FQDN name is not defined in the DNS
server. Ping the DNS using the Collaboration Server FQDN name to
ensure that the Collaboration Server is correctly registered to the DNS.
Active Alarms
Alarm Code Alarm Description