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Polycom®, Inc. 865
Restoring Defaults and System Recovery
The USB port of a RealPresence Collaboration Server 800s in secure mode can be used to:
● Restore the RealPresence Collaboration Server 800s to Factory Security Defaults mode (https
http).
● Perform a Comprehensive Restore to Factory Defaults
● Perform an Emergency CRL (Certificate Revocation List) Update
Restore to Factory Security Defaults
Restore to Factory Security Defaults can be performed by either:
● Inserting a USB device such as a mouse or a keyboard into any USB port of the RealPresence
Collaboration Server 800s causing it to exit secure mode and return to Factory Security Defaults
mode. After performing this procedure, logins to the RealPresence Collaboration Server 800s use the
http command and not the https command.
or
● Using the Polycom USB key that came with the RealPresence Collaboration Server.
To restore the RealPresence Collaboration Server 800s to Factory Security Defaults using
a USB device:
1 Insert a USB device into any USB port of the RealPresence Collaboration Server 800s.
2 Power the RealPresence Collaboration Server 800s Off and then On.
3 Login using http://<Control Unit IP Address>.
To restore the RealPresence Collaboration Server 800s to Factory Security Defaults using
the Polycom USB key:
1 Inset the Polycom USB key that came with the RealPresence Collaboration Server into your
computer.
The Polycom Documentation window is displayed.
a Select Open Folder to view files using Windows Explorer.