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4-1
Chapter 4 Business Features Package
This chapter describes the features available on the OfficeServ500 system. It is subdivided
into the following sections.
y System Features
y Station Features
y Display Features
y Sample Keyset Displays
y Sample Caller ID Displays
y Sample UCD Displays
y Sample SMDR Printout
y Sample UCD Report
y UCD Call Statistics
y UCD Agent Statistics
y Sample Traffic Report
y Traffic Report Overview
y Sample Alarm Report
System Features
AC15 Tie Lines
Account Code Entry
Forced - Verified
Forced - Not Verified
Voluntary
Account Code Key - One Touch
All Call Voice Page
Attention Tone
Authorization Codes
Forced
Voluntary
Auto Attendant
Automatic Hold
Background Music
Boss/Secretary Service
Executive Answer Mode
Executive Status
Divert
Cadence–Integrated Voice Mail
*
Call Activity Display
Call Costing
Caller Identification (Caller ID)
Calling Line Identification (CLI) for Incoming
Calls
Caller ID (CID) Features
Name/Number Display
Next Call
Save CID Number
Store CID Number
Inquire Park/Hold
CID Review List
Investigate
Abandon Call List
CID on SMDR
Number to Name Translation
Calling Line Identification (CLI) for Outgoing Calls
Outgoing CID
Restricting Outgoing CID
Call Forwarding
All Calls
Busy
No Answer
Busy/No Answer
Forward DND
Follow Me
To Voice Mail
Preset Destination
Call Hold
Exclusive
System
Remote
Call Park and Page
Call Pickup
Directed
Groups
Established
Call Waiting/Camp-On
Centrex/PBX Use
Chain Dialling
Class of Service
Common Bell Control
Computer Telephony Integration (CTI)
TAPI 2.1
Conference
Add On (5 Party)
Unsupervised
Split (‘L’ systems only))
Database Printout
Data Security
DECT Service