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Sample UCD Report
UCD GROUP 529 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER AGENT NAME CALLS AVERAGE RING
ANSWERED CALL TIME TIME
--------------------------------------------------------
01 210 JOHN 0002 01:55 00:05
02 211 SAM 0001 02:18 00:06
03 208 MIKE 0003 01:22 00:04
04 207 PETER 0001 03:16 00:05
UCD GROUP 515 : SUPPORT
FROM: MON 03 Jan 08:30
TO : SUN 02 Jan 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:07
NUMBER OF TIMES ALL AGENTS BUSY........00005
AVERAGE TIME IN QUEUE..................01:06
TOTAL CALLS RECEIVED...................00023
LONGEST QUEUE TIME(TODAY)..............01:02
TOTAL CALLS ABANDONED..................00001
AGENT STATISTICS
================
MEMBER AGENT NAME CALLS AVERAGE RING
ANSWERED CALL TIME TIME
--------------------------------------------------------
01 223 FRED 0012 02:33 00:08
02 213 JANE 0010 01:04 00:04