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Chapter 4
Business Features Package
Traffic Report Overview
1. BEGINNING & ENDING
This identifies when the statistics were collected. It includes dates and times.
2. ACTIVITY SYSTEM TOTAL
Overall summary of traffic in the system for activities 3 to 13.
3. INCOMING TRUNK CALLS–ANSWERED
These are any incoming trunk calls to the system. These calls are pegged when answered by any
device and /or station in the system, whether it is a new call or a recall.
4. INCOMING TRUNK CALLS–NOT ANSWERED
These are any incoming trunk calls that were not answered by any station or device in the system.
These are the same calls that would be flagged as abandoned in SMDR.
5. OUTGOING TRUNK CALLS
These are all outgoing trunk calls that were originated by any station or through the DISA feature.
Outgoing trunk calls are valid calls as defined by the SMDR START TIME in MMC programming.
6. A SELECTED TRUNK WAS BUSY
Pegged every time a trunk or trunk group was busy regardless of the manner in which it was
selected (e.g. DTS key, LCR, “9”, 7XX, TRK GROUP SELECT, SPD, External Call Forward, DISA).
7. INTERNAL CALLS COMPLETED
These are all internal calls that were completed to any station, station group or device.
8. INTERNAL CALLS NOT ANSWERED
These are all internal calls that were not answered and resulted in the calling party hanging up. A
call to a station group that overflows to another station is considered not answered whether the
overflow destination did or did not answer.
A**************************** SYSTEM STATISTICS **************************
1 BEGINNING: Mar/15/2001 08:00 ENDING: Mar/15/2001 17:30
2 ACTIVITY SYSTEM TOTAL
3 INCOMING TRUNK CALLS - ANSWERED..................0000
4 INCOMING TRUNK CALLS - NOT ANSWERED..............0000
5 OUTGOING TRUNK CALLS ............................0000
6 A SELECTED TRUNK WAS BUSY........................0000
7 INTERNAL CALLS - COMPLETED.......................0000
8 INTERNAL CALLS - NOT ANSWERED....................0000
9 TRUNK RECALLS TO STATION.........................0000
10 TRUNK RECALLS TO OPERATOR GROUP.................0000
11 INTERNAL PAGE USED..............................0000
12 EXTERNAL PAGE USED..............................0000
13 ALL PAGE USED...................................0000