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Chapter 4
Business Features Package
Call Pickup
With directed call pickup, a user can answer calls ringing at any station by dialling a code
plus that extension number. The group pickup feature allows the user to answer any call
ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup
from a specific station or pickup group. The system has 99 programmable pickup groups.
Direct Station Selection (DSS)
Programmable keys can be assigned as DSS keys and associated with extension numbers.
Users press these keys to call or transfer calls to the assigned stations.
Do Not Disturb (Override)
The DND Override feature allows a keyset with a DND Override key (DNDO) and the
appropriate class of service to override the DND setting at a called keyset. This will allow a
user to go into DND while waiting for an important call and have that call transferred to them
via a screened transfer from a station (for example the user’s secretary) with a DNDO key.
Do Not Disturb (Programmable)
The Do Not Disturb (DND) feature is used to stop all calls to a station. System programming
can allow or deny use of the DND feature for each station. Parties calling a station in DND
will receive DND tone. When in DND mode, calls may be forwarded to another destination.
(See Call Forwarding
.) A keyset without a DND key can activate DND via the feature access
code. The ANS/RLS key or keyset status indicator (if fitted) will flash rapidly when DND is set.
There is a programmable option to allow a DDI number to override DND at its ring destination
if that destination is a single extension.
Door Lock Release
Stations programmed to receive calls from a door phone can dial a code to activate a contact
closure for control of a customer-provided electronic door lock.
Exclusive Hold
Pressing the HOLD key twice will hold a call exclusively at a station so no other station can
pick up that call. Internal calls are automatically placed on exclusive hold.
Group Listening
This feature allows users to turn on the speaker while using the handset. It allows a group of
people to listen to the distant party over the speaker without the microphone turned on.
Headset Operation
Every keyset can be programmed to allow the use of a headset. In the headset mode, the
hook-switch is disabled. Calls are answered by pressing a specific key (such as ANS/RLS on
some keysets). Keyset users may turn headset use on and off in programming or, more
easily and conveniently, by programming a headset ON/OFF key. The ON/OFF key lights
steady red when the keyset is in headset mode.
Hearing Aid Compatible
All keysets are hearing aid compatible.