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Chapter 4
Business Features Package
Caller Identification (Caller ID or CID)
The system supports caller identification on ISDN circuits as a means of identifying an
incoming caller. It is also possible for station users to identify themselves to external parties
by sending CID information when making calls
.
NOTE: CID is sometimes referred to as Calling Line Identification Presentation (CLIP).
1. Calling Line Identification (CLI) for Incoming Calls
With ISDN, calling party information is referred to as Calling Line Identification (CLI) and is supported
on both BRI and PRI type circuits.
The system supports ‘Number only’ delivery format provided by the telephone company. Names can
be attached to telephone numbers of frequent callers via the CID translation table.
Caller Identification (CID) Features
The following features apply to all forms of caller identification. However, for simplicity, caller
identification is referred to as CID.
Name/Number Display
Each LCD keyset user can decide to see either the name or number in the display first. Regardless of
which is selected to be seen first, the NND key can be used to view the other.
Next Call
In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT
key to display the CID information associated with this next call in queue at your station. Either the CID
name or number will show in the display depending on your selection.
Save CID Number
At any time during an incoming call that provides CID information, you may press the SAVE key. This
saves the CID number in the Save Number feature. Pressing the Saved Number Redial (SNR) key will
dial the CID number.
Store CID Number
At any time during an incoming call that provides CID information, you may press the STORE key. This
saves the CID number as a speed dial number in your personal speed dial list.
Inquire Park/Hold
Having been informed that an incoming call is on hold or has been parked, you may view the CID
information before you retrieve the call. This will influence how you choose to handle the call.
CID Review List
This feature allows display keyset users to review CID information for calls sent to their stations. The
review list is between 10 and 50 calls on a first in, first out basis. The list can include calls that you
answered and calls that rang your station but that you did not answer. When reviewing this list, you
can press a key to dial the person back.
An added option in the Station On/Off MMC program called CID REVW ALL can be used to define the
review list. If this option is set to ON, both answered and unanswered calls are recorded in the review
list. If set to OFF, only calls that are not answered at the station are recorded.