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Chapter 4
Business Features Package
Recalls
Calls put on hold, transferred or camped-on to any station will recall to the originating station
if not answered within a programmable time. A recall that goes unanswered for the duration
of the attendant recall timer will recall to the system operator group. Hold, transfer, camp-on
and attendant recalls have individual programmable timers. Calls recalling to keys with tri-
coloured LEDs will flash amber.
Remote Programming - PC
Remote programming allows you to access the system database from a remote location for
the purpose of making changes to the customer data. Customer-provided modems and a PC
using an optional software package will be needed to implement this feature.
Ring Modes
Time-Based Routing Plans
Each C.O. line or DDI number can be programmed to ring at any station or station group. Each line
can be assigned a ring destination based on six different ring plans according to time of day and day
of the week.
Automatic / Manual
Ring destinations will automatically change according to time of day and day of week. At any time the
system can be manually forced into a specific ring plan. It will remain in this plan until manually taken
out.
Holiday Schedule
The system has a table of 60 dates that are used to define holidays. On a date designated as a
holiday, the system will remain in a ring plan for that calendar day. This feature will override the ring
plan timetable.
Temporary Override
The system can, at any time, be forced into a specific ring plan for a temporary period until the next
scheduled ring plan automatically takes effect.
Ring Over Page
Any outside line can be programmed to ring over a customer-provided paging system.
Outside lines, door phones and station groups may ring over page in the system ring plan
mode.
Single Line Connections
Single line ports allow connection of a variety of single line telephones (SLTs) plus facsimile
machines, answering machines, loud bells, computer modems, cordless phones and credit
card machines. When connecting customer-provided equipment to these extensions,
compatibility should be checked before purchase to ensure correct operation. Central office
ring cadence can be selected for SLTs. This is helpful when optional devices cannot detect
system internal ring cadence.