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Chapter 4
Business Features Package
Common Bell Control
The MISC daughterboard provides relays that may be programmed to control a customer-
provided common bell or common audible device. These contacts must be programmed as
members of a station group and may provide steady or interrupted closure.
Computer Telephony Integration (CTI)
Computer Telephone Integration (CTI) allows integration between the system and a personal
computer system (PC) or a local area network (LAN). CID service is required for TAPI
inbound call applications that use the CID information to display computer records in
conjunction with the presentation of the call to the station on the system.
TAPI 2.1
TAPI 2.1 is the method of integrating the telephone system and a PC. TAPI 2.1 is a LAN-based
solution allowing PCs to communicate directly with the telephone system over the PCs’ local area
network. This establishes a logical connection rather than a physical connection between telephone
and PC. It eliminates the cost and administrative overhead of connecting every PC to a desktop phone.
It emphasizes third-party call control. (Example: calls can be tracked as they are transferred, making it
more suited to large office applications). TAPI 2.1 can emulate first-party type call control for the
telephone system, rather than from the telephone as TAPI 2.0 does. For example, to make a call the
telephone system, rather than the telephone, would dial the phone number, and the call would be then
transferred to the telephone.
Conference
The system allows six simultaneous conferences of up to five parties each. If an SCM
daughterboard is installed, the system allows a total of 24 simultaneous conferences of up to
five parties each.
Add-On (5 Party)
Any combination of up to five parties (stations or outside lines) can be joined together in an add-on
conference. Parties may be eliminated or added after a conference has been established.
Unsupervised
A station user may set up a conference with two or more outside lines and then exit the conference
leaving the outside lines connected in an unsupervised (trunk to trunk) conference.
Split (‘L’ Systems Only)
A station user can ‘split’ a conference into separate outside calls, then speak with each caller privately.
Individual callers can then be put back in conference again in any combination.
NOTE: This feature requires individual trunk keys and Auto-hold must be enabled.
Database Printout
A copy of the customer database can be obtained by using PCMMC (the PC program for
configuring the telephone system). This information can be directed to a printer or the PC
screen and may be done either on-site or remotely. A complete database or specific data
blocks may be obtained.