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Chapter 4
Business Features Package
1. OUTSIDE CALLS
These statistics are for outside calls that in any way reach individual stations or devices.
2. EXT
Listing of all extension numbers in the system. This also includes AA and VM ports.
3. STATION NAME
The name for each particular station as set in MMC programming.
4. ATTA
Average Time To Answer for stations is the time (in seconds) that ringing signal is applied to a
station for trunk calls and recalls. The ATTA is the sum of all answered times divided by the
answered call count. Uses the same calculation method as for individual trunk ATTA.
5. ANSD
This is a count of how many times an outside call was answered by the specific station. Outside
calls recalling a station are not counted again when they are answered.
6. NOT–ANSD
This is a count of how many times a trunk call was directed to the station but was not answered by
the station.
7. DIALLED
Peg count of how many times the station made a valid outside call. An outside call is defined by the
SMDR START TIME in MMC programming.
8. ICM–TRSF
This is the number of times a trunk call was successfully transferred to another station. It includes
both screened and unscreened transfers.
9. TRK–TRK
This is the number of times a trunk call was transferred to another trunk (tie line) This is called a
trunk–to–trunk transfer. This field is pegged every time the station completes a trunk-to-trunk
transfer.
10. PICKUP
This is a count of the outside calls that were picked up by the specific station. Picked-up calls are
calls that were not ringing at your station but were answered by you. This peg count is separate
from the number of answered calls in 5 above.
E****************************** INDIVIDUAL STATIONS **************************
1 11
<—————————————————— OUTSIDE CALL —————————————————> <-INTERNAL->
2 3 4 5 6 7 8 9 10 12 13
EXT STATION-NAME ATTA ANSD NOT-ANSD DIALLED ICM-TRSF TRK–TRK PICKUP ANSD
DIALLED
201 0000 0000 0000 0000 0000 0000 0000 0000 0000
202 0000 0000 0000 0000 0000 0000 0000 0000 0000
203 0000 0000 0000 0000 0000 0000 0000 0000 0000
204 0000 0000 0000 0000 0000 0000 0000 0000 0000
205
0000
0000
0000
0000
0000
0000
0000
0000
0000