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Chapter 5 Hotel Features
Samsung's hospitality solutions combine sophisticated front-of-house management functions
with a comprehensive range of guest services - ideal for all hospitality environments such as
hotels, hospitals, nursing homes and halls of residence. The Hotel application is controlled
via an administrator’s display phone—keys are programmed with the required functions such
as Guest Check In and Check Out, Billing and so on. Data for the application—including
room costs, taxes levied (e.g. VAT), item costs, call costing information, and so on—are set
up using MMC programming from the phone.
The enhanced front-desk management system includes automatic generation of consoli-
dated guest accounts, multiple room tariffs, automatic credit control, on-line room status and
customised bill invoicing (including itemised billing of phone and room charges). The sophis-
ticated software can also manage the status of rooms, with programmable check-in and
check-out facilities to ensure that the telephone system is not abused when rooms are unoc-
cupied. The system also allows room status control from phones in each room and provides
real-time access to customer account details: e.g. which rooms are occupied, which rooms
are being cleaned and which rooms are available for occupancy. Least-cost routing function-
ality ensures that costs are kept to a minimum.
Hotel software has been developed to interface with most industry leading front-of-house
management systems, allowing a bi-directional flow of data between external software appli-
cations and the telephone system. Therefore, these applications can control the Hotel fea-
tures, making the system usable for both small and large applications.
Features
Billing (Account Management) Print Room Bill (Invoicing)
Booth Phone Remote Billing for Phones
Call Cost Room Cost
Change Room Status Room On Hold
Check In Room Status Reports
Check Out Room Status View
Credit Separating Phone Charges
Express Check In Staff Location
Message Groups Timers
Messaging Wake-Up (Alarm) Calls
PMS Reports Wake-Up (Alarm) Calls With Voice Messaging
Printer Control
Feature Descriptions
Operation of Hotel features is carried out through an administrator’s display phones. Keys
are programmed with the required functions, such as checking in, checking out and billing,
which can then be completed by simply pressing the relevant key and following step by step
displays on the phone.
Special staff access codes are used to prevent unauthorized use of these features. However,
there is also an option in MMC programming to turn off the use of staff codes if they are not
required (refer to the Samsung Combined Systems Programming Manual for details).