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4-4
Chapter 4
Business Features Package
Attention Tone
To get your attention, a brief tone precedes all page announcements and internal voice calls.
There are separate programmable duration timers for page and voice announce tones.
Authorisation Codes
Authorisation codes give permission to make a call. Maximum number of codes allowed is
500 four- to 10-digit authorisation codes (either forced or voluntary).
When used, authorisation codes will automatically change the dialling station’s class of
service to the level assigned to the authorisation code. Authorisation codes may be
programmed to print, or not print, on SMDR.
Forced
When a station is programmed for forced authorisation, the user must always enter this code before
dialling is allowed. The dialled code is verified from the system list of codes.
Voluntary
A station user can choose to enter an authorisation code before they begin dialling. The dialled code is
verified from the system list of codes.
Auto Attendant
The integrated digital Automated Attendant feature (AA) provides eight ports per card for
simultaneous answering and call processing. A maximum of five cards can be installed in one
system. Each 16 professionally recorded announcements inform callers of the progress of
their calls. Examples are: “I’m sorry. There is no answer”, “That station is busy”, and “Invalid
Number. Please try again”. A maximum of four minutes of super capacitor-backed random
access memory (RAM) provide up to 48 customer recordings for announcements or
greetings. (This RAM will hold data for up to 100 hours without power supplied.) Twelve
individual announcements (boxes), each with its own dialling options, allow you to build call
routing branches as needed. Callers are routed through the branches by dialling extension
numbers or single digits.
NOTE: Announcements recorded on one AA card cannot be played to callers on another AA card.
Automatic Hold
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk key, route
key or CALL key automatically places the call on hold when Automatic Hold is enabled.
Pressing TRANSFER (TRSF), CONFERENCE, PAGE or a DSS key always automatically
places a C.O. call on hold. Internal calls can be automatically held only by pressing
TRANSFER (TRSF) or CONFERENCE. Each keyset user can enable or disable Automatic
Hold.
NOTE: Forced codes can be overridden for emergency calls if required. See Override Code.