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3.7
Troubleshooting
3 Troubleshooting
Symptom
You cannot poll another
machine.
Cause and Solution
¥ The fax machine you are polling may be using a Poll Code.
The fax you receive has got
blank spaces on it.
¥ The machine sending you the fax may be faulty.
¥ A noisy phone line can cause line errors.
¥ Check your machine by making a copy.
¥ The cartridge may be running out of ink.
Spots on or lines missing
from the fax you receive.
¥ Check if your phone line is noisy.
¥ Check if the print head is clean by making a copy.
You are receiving poor-
quality copies.
¥ The fax machine sending you a fax may have a dirty scan
glass.
¥ Check for a noisy phone line.
Are some of the words on the
fax you receive stretched?
¥ The machine sending you the fax had a temporary
document jam.
There are lines on copies or
documents you send.
¥ Check your scan glass for marks, and clean it. See page 3.12.
The machine dials a number,
but fails to make a connection
with another fax machine.
¥ The other fax machine may be turned off, out of paper, or
cannot answer incoming calls. Speak with the other
machine operator and ask them to sort out the problem.
You cannot store a document
in memory.
¥ There may not be enough memory to hold the document
you want to store. If the display shows a ÔMEMORY FULLÕ
message, delete any documents you no longer need from
the memory, then reload the document.
Blank areas appear at the
bottom of each page or on
other pages, with only a small
strip of text printed at the top.
¥ You may have chosen the wrong paper settings in the user
options set up. See page 2.36 to choose the proper paper
size.