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Section 4. Cleaning and Maintenance
SATO M10e PN 9001101 Rev. A Page 4-3
9. The head should be cleaned at least every time the ribbon is changed and more often in
dusty environments.
Cleaning the Platen and Rollers
1. Turn the printer off.
2. Open Top Cover.
3. Open the Print Head Assembly by
pulling the Head Latch toward the
front of the printer. The Print Head
Assembly is spring-loaded and will
automatically open as soon as the
Head Latch is disengaged. Rotate the
Print Head Assembly up and to the
rear to give access to the Platen.
4. Lift up on both ends of the Label
Cover Plate at the points marked with
the purple arrows until it releases.
5. Apply SATO Thermal Print Head
Cleaner to one of the cotton swabs.
6. The Platen is the rubber roller directly
below the Print Head. It should be
cleaned of any ribbon or label
residue.
7. The Label Feed Rollers are located to
the rear of the Print Head Assembly.
They should be cleaned of any label
residue or foreign material.
8. Repeat if necessary. The platen and
rollers should be cleaned whenever
foreign matter such as dust or
adhesive is present.
9. Reposition the Label Cover Plate and
press down at the points marked with
the purple arrows until it snaps in
place.
CLEANING THE LABEL EDGE AND PAPER END SENSORS
There are two sensors that are used to control the positioning of the label. One is a
transmissive see-thru sensor that detects the edge of the label by looking through the backing
paper which is translucent and detecting the presence of the opaque label. Another is a
reflective sensor that detects the light reflected from the bottom of the label liner. When a
Lift Label Plate at arrows to give
access to label rollers.
Platen Cleaning
TBA
Platen
Label Rollers
Label Cover Plate