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Problems and Solutions
146
Dialling and fax transmission problems (AM-400 only)
Problem Solution
No dial tone when you
pick up an extension
phone connected as
explained on page 19, or
use the line monitor
function.
• Make sure that the telephone line is properly
connected to both the TEL. LINE socket and the wall
socket (see page 17).
• Make sure that the telephone line is good.
Dialling is not possible. • Make sure the power cord is properly plugged into a
power outlet.
• Make sure that the telephone line is properly
connected to both the TEL. LINE socket and the wall
socket (see page 17).
The power is on, but no
transmission takes place.
• Make sure that the receiving machine has paper.
• Make sure that the telephone line cord is plugged into
the TEL. LINE socket, and not the TEL. SET socket.
• If the receiving machine is in manual mode with no
attendant, reception will not be possible.
• Check the display for error messages.
• If an extension phone is connected as explained on
page 19, pick up the phone and check for a dial tone.
Dial the receiving machine using the phone and make
sure that it is responding (you should hear a fax tone).
If an extension phone is not connected, use the Line
Monitor function (see page 81).
Nothing is printed at the
receiving end.
• Make sure that the document for transmission is
placed face down if you are using the document glass,
or face up if you are using the auto document feeder.
A distorted image is
received at the other end.
• Noise on the telephone line may cause distortion. Try
sending the document again.
• Make a copy of the document on your machine. If the
copy is also distorted, your machine may need
service.