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50 | MAINTENANCE AND TROUBLESHOOTING
You see a message
telling you that your
interactive whiteboard
requires a high-speed
USB 2.0 compliant
computer.
Your computer isn’t
high-speed USB 2.0
compliant.
Replace your computer with a
newer, high-speed, USB 2.0
compliant model.
For your interactive whiteboard’s
system requirements,
see document 121618
at www.smarttech.com/support
.
NOTE
This procedure might vary,
depending on your version
of Windows operating system
and your system preferences.
To check if your computer is
high-speed, USB 2.0 compliant:
1. Select Start > Control Panel.
The Control Panel window
opens.
2. Double-click System.
The System Properties window
opens.
3. Select the Hardware tab, and
then select Device Manager.
The Device Manager window
opens.
4. Expand Universal Serial Bus
controllers.
If you see a listed controller
with the word “Enhanced”
in its name, for example,
Intel® ICH8 Family USB2
Enhanced Host Controller,
your computer is high-speed
USB 2.0 compliant.
Symptoms Cause Solution