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60 | MAINTENANCE AND TROUBLESHOOTING
Transporting Your Interactive Whiteboard
Save your original SMART Board interactive whiteboard packaging so that it’s
available if you need to transport your interactive whiteboard. When required, repack
your interactive whiteboard with as much of the original packaging as possible.
This packaging was designed with optimal shock and vibration protection. If your
original packaging is no longer available, you can purchase the same packaging
directly from your authorized SMART reseller
.
The pen’s LED status
light doesn’t illuminate
green when you press
the tip switch on the
nib with your finger
or against your
interactive
whiteboard. The
screen also doesn’t
respond when you
touch it with a pen,
and you’re unable to
write in digital ink.
The pen’s battery
is weak or dead.
Replace the old battery with a new
or recharged one.
For more information about
checking your pen’s battery
charge, see document 129600
at www.smarttech.com/support
.
The pen nib is worn
down. It isn’t long
enough to press the
switch inside the pen.
Replace the pen nib and tip (cone).
You received four replacement pen
nibs and tips with your interactive
whiteboard.
For more information about
checking and replacing your pen’s
nib, see document 129600
at www.smarttech.com/support
.
The battery orientation
is backward.
Remove the battery, and then
insert it as illustrated inside the
battery compartment.
Symptoms Cause Solution