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Using File Shares
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SonicWALL SSL VPN 5.0 User Guide
Using the Request Assistance Feature
If the Display Request Help Button option has been enabled on the Virtual Assist tab on the
Portals > Portals page of the management interface, users will see the Request Assistance
button on the Virtual Office portal. By clicking this button on the portal, the user is placed in the
Virtual Assist support queue for assistance.
For information on using Virtual Assist from the customer perspective, see “Using Virtual Assist
from the Customer View” on page 90.
A technician who is currently assisting a user can also click this button to place the user back
on the queue. Someone else in a technician role can then service this user by viewing the
system and taking control of the user’s mouse and keyboard. This is useful if one technician
needs to hand the user off to another technician, because of differing areas of expertise or the
end of shift.
Using File Shares
File shares provide remote users with a secure Java applet or HTML-based interface to
Microsoft File Shares using the CIFS (Common Internet File System) or SMB (Server Message
Block) protocols. Using a Web interface similar in style to Microsoft’s familiar Network
Neighborhood or My Network Places, File Shares allow users with appropriate permissions to
browse network shares, rename, delete, retrieve, and upload files, and to create bookmarks for
later recall.
The File Shares Applet mimics Windows Explorer navigation and provides functionality not
available in HTML-based File Shares, including the ability to overwrite existing files and upload
directories.
This section contains the following subsections:
• “Using the File Shares Applet” section on page 97
• “Using HTML-Based File Shares” section on page 111
Using the File Shares Applet
The File Shares Applet has a similar look and feel to the Windows Explorer tool, featuring drag-
and-drop and multiple file selection capabilities. It also provides the user the ability to set up
bookmarks to quickly navigate through networks from the portal level. This feature saves time
lost moving through network and server paths. The File Shares Applet leverages Sun’s Java
platform browser plug-in to increase usability by mimicking the common Windows Explorer
interface. With the help of the HTTPS protocol, the applet securely transfers encrypted files and
information to and from the SSL-VPN appliance. The appliance communicates this data to the
individual machines on the remote network.
This section contains the following subsections:
• “User Prerequisites” section on page 98
• “Configuration Overview” section on page 98