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Troubleshooting
6
User Manual
6-5
Problems and solutions
If you can't make a print
Note
When using a printer with a lower tray assembly, make sure that
the door covering the upper slot is closed before you try to make a
print from the lower tray. You cannot print from the lower tray
with the door open.
Printer not operating
Make sure you plugged in the printer and turned it on. Make sure you
connected the interface cable properly and set the rear panel switches
correctly. For details on the switch settings, refer to Chapter 7. Make sure
the line voltage selector switch is set properly.
Press the TEST button on the back of the printer for 3 seconds. If the printer
produces a test print, the printer is functional, and the next step is to verify
that your computer can communicate with the printer. If the printer fails to
produce a test print, make sure that paper is loaded and a transfer roll is
installed. If you have paper and transfer roll installed and the printer does
not produce a test print, the printer requires service.
Note
When you have checked all possible causes and your printer is
still not operating, you can call for service at 1-800-547-8949 in
the U.S.A. and Canada, or call your Tektronix dealer.