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6
Troubleshooting
6-8
Phaser 220i and Phaser 220e Color Printers
Media problems
Frequent paper-picking errors
Be sure to fan the paper or transparencies before installing them in the paper
tray. This is especially important for transparencies and perforated paper. If
you still experience paper-picking errors, clean the paper-pick rollers. For
details, see “Cleaning the paper-pick rollers” on page 4-6.
Frequent paper jams
If you are using thermal-transfer paper or transparencies, make sure that
you use the Tektronix paper and transparency film listed in the supplies
information sheet. Also, do not overfill the paper tray, as indicated by the
red line on the right side of the tray. If you still experience paper jams, clean
the printer. For information on cleaning the printer, see Chapter 4.
You feel resistance when installing the paper tray
If you try to install a paper tray and you find it won't go in, look in the slot.
If you see the paper-pick rollers in the way, rotate the rollers toward the front
of the printer until the slot is clear.