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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
112 Error Codes
Error codes on transmission and reception
Error Code Problem Description Corrective Action
0011 Paper jam Clear the jammed printing paper.
0012 Original jam Clear the jammed original.
0013 Door open Firmly close the open door.
0020 Power interruption Check the power interruption report.
0030
Reset (The transmission was canceled by pressing the [FUNCTION CLEAR]
button.)
0033
Polling Error Check polling options setup (Security Code, etc.), and check whether the
polling document exists.
0042 Memory full Make sure that there is sufficient memory before making the call again.
0050 Line busy Retry communications.
0053
Security Mismatch in Relay or Mail Box
transmission
Confirm the remote party’s Security Code, system password and your
setup.
00B0-00B5
00C0-00C4
00D0-00D2
Signal Error or Line Condition Error Retry communications. Frequent failures may indicate a phone line
problem. If possible, move the unit to another line and try your
communications again.
00E8
HDD error Retry communications. If the error still occurs, contact your service
representative.
00F0
Software failure Retry communications. If the error still occurs, contact your service
representative.
00F1
Hardware noise Retry communications. If the error still occurs, contact your service
representative.
1C10
System access abnormality Turn the power OFF and then back ON. Perform the job in error again. If
the error still occurs, contact your service representative.
1C11
Insufficient memory When there are running jobs, perform the job in error again after the
completion of the running jobs. If the error still occurs, turn the power
OFF and then back ON, and perform the job again.
1C12 Message reception error Turn the power OFF and then back ON. Perform the job in error again.
1C13 Message transmission error Turn the power OFF and then back ON. Perform the job in error again.
1C14
Invalid parameter When a template is used, create the template again. If the error still
occurs, turn the power OFF and then back ON, and perform the job
again.
1C15
Exceeding file capacity Ask your administrator to change the “Fragment Page Size” setting for
the Internet Fax setting, or reduce the number of pages and perform the
job again.
1C20
System management module access
abnormality
Turn the power OFF and then back ON. Perform the job in error again. If
the recovery is still not completed, contact your service representative.
1C21-1C22
Job control module access abnormality Turn the power OFF and then back ON. Perform the job in error again. If
the recovery is still not completed, contact your service representative.
1C30-1C33
Disk access error When there are running jobs, perform the job in error again after the
completion of the running jobs. If the error still occurs, turn the power
OFF and then back ON, and perform the job again.
1C40
Image conversion abnormality Turn the power OFF and then back ON. Perform the job in error again. If
the error still occurs, contact your service representative.
1C60
HDD full failure during processing Reduce the number of pages of the job in error and perform the job
again. Check whether the server or local disk has a sufficient space in
disk capacity.
1C61
Address Book reading failure Turn the power OFF and then back ON. Perform the job in error again.
Reset the data in the Address Book and perform the job again.
If the error still occurs, contact your service representative.
1C62
Memory acquiring failure Turn the power OFF and then back ON. Perform the job in error again. If
the error still occurs, contact your service representative.
1C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment.
1C64 Terminal mail address unset Ask your administrator to set the E-mail address of the equipment.
1C65 SMTP address unset Ask your administrator to set the SMTP server address.
1C66 Server time-out error Check whether the SMTP server is operating properly.