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7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 113
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
1C69
SMTP server connection error Ask your administrator to set the login name or password of the SMTP
server and perform the job again. Check whether the SMTP server is
operating properly.
1C6A
HOST NAME error Ask your administrator to check if there is an illegal character in the
device name. Delete the illegal character and reset the appropriate
device name.
1C6B
Terminal mail address error Ask your administrator to check the SMTP Authentication method or if
there is an illegal character in the Terminal mail address. Set the correct
SMTP Authentication method or delete the illegal character in the
Terminal mail address.
1C6C
Destination mail address error Check if there is an illegal character in the Destination E-mail address.
Delete the illegal character and reset the appropriate Destination E-mail
address, then perform the job again.
1C6D
System error Turn the power OFF and then back ON. Perform the job in error again. If
the error still occurs, contact your service representative.
1C70
SMTP client OFF Ask your administrator to enable the SMTP Client and perform the job
again.
1C71
SMTP authentication error Confirm that the login name and password are correct. If SSL is enabled,
make sure that SSL port number is correctly set.
1C72
POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are
correct.
1C80
Internet Fax transmission failure when
processing E-mail job received
Check the “Received Internet Fax Forward” settings.
1C81 Onramp Gateway transmission failure Check the mail box settings.
1C82
Internet Fax transmission failure when
processing Fax job received
Check the “Received Fax Forward” setting.
1CC1
Power failure Check whether the power cable is connected properly and it is inserted
securely. Check whether the power voltage is unstable.
3A10-3A12 MIME format error Ask the sender to resend the Email in the MIME1.0 format.
3A20-3A22 Email process error Ask the sender to resend the Email.
3A30
Partial Email timeout error Ask the sender to resend the Email, or change the Partial Wait time
setting.
3A40 Invalid partial Email received Ask the sender to resend the partial Email in the RFC2046 format.
3A50-3A52
HDD full error Ask the sender to resend the Email by separating it into several Emails. If
this error occurs because the paper empty occurs and too much waiting
jobs are stored in the hard disk, add the paper to activate other jobs.
3A60-3A62
HDD full alert Ask the sender to resend the Email by separating it into several Emails. If
this error occurs because the paper empty occurs and too many waiting
jobs are stored in the hard disk, add the paper to activate other jobs.
3A70
Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email setting and ask
the sender to resend the Email.
3A80-3A82
Partial Email disabled Ask your administrator to enable the Enable Partial Email setting and ask
the sender to resend the Email.
3B10-3B12 Email format error Ask the sender to resend the Email.
3B20-3B22
Context-Type error Ask the sender to resend the Email with attached files that are in TIFF
format.
3B30-3B32 Invalid character set Ask the sender to resend the Email in the ISO-8559-1/2 format.
3B40-3B42 Email decode error Ask the sender to resend the Email.
3C10-3C13
TIFF analysis error Ask the sender to resend the Email with attached files that are in TIFF
format.
3C20-3C22
TIFF compression error Ask the sender to resend the Email with attached TIFF files in the MH,
MR, MMR, or JBIG compression.
3C30-3C32
TIFF resolution error Ask the sender to resend the Email with attached TIFF files whose
resolution is either 200 x 100, 200 x 200, 200 x 400, 300 x 300, or 400 x
400 dpi.
3C40-3C42
TIFF paper size error Ask the sender to resend the Email with attached TIFF files that can be
printed on the paper available for the equipment.
3C50-3C52 Offramp transmission error Ask the sender to specify the correct fax numbers and resend the Email.
Error Code Problem Description Corrective Action