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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
114 Error Codes
3C60-3C62
Offramp security error Confirm that the specified fax numbers are registered in the address
book of the equipment. If not, register the fax numbers in the address
book and ask the sender to resend the Email with the correct fax
numbers.
3C70
Power failure Confirm that the job is recovered or not. If not, ask the sender to resend
the Email.
3D10
Destination address error Ask your administrator whether the DNS and mail server settings are
correctly set. If they are correctly set, ask the sender to confirm that the
destination address is correct.
3D20
Exceeding maximum offramp destinations Ask the sender to specify up to 40 destinations for one offramp gateway
job. The equipment cannot perform the offramp gateway transmission for
more than 40 destinations.
3D30 Fax unit is not installed Make sure that the Fax unit is installed, or connected correctly.
3E10
POP3 server communication error Ask your administrator whether the POP3 server address is correctly set,
and whether the POP3 server works properly. If SSL is enabled, make
sure that SSL port number is correctly set.
3E20
POP3 server communication timeout Ask your administrator whether the POP3 server works properly and the
LAN cable is connected to the server.
3E30
POP3 login error Ask your administrator whether the POP3 user name and password are
set correctly.
3E40
POP3 login type error Ask your administrator whether the POP3 login type (Auto, POP3, APOP)
is set correctly.
3F00, 3F10,
3F20, 3F30,
3F40
File I/O error Ask the sender to resend the Email. If the error still occurs, contact your
service representative.
Error Code Problem Description Corrective Action